Master Installation & Commissioning

Easy Installation

Mounting the NEO controller on the wall has never been easier.

 

NEO is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply tilt the top of the controller onto the mounting hooks and lower the bottom to be secured in place by magnets.

NEO Wiring Options

The NEO wall controller features 2 options for wiring, the simple and easy RJ45 option or the hard wired option.
For ease of installation and reliability it is recommended that NEO be installed via RJ45, however both options can be seen below:

RJ45

Power Supply – 12VDC (Yellow Cat5E spec cables with RJ45 connectors & cable boots)

HARD WIRED

Power Supply – 12VDC (Yellow Cat5E spec cables)

Wiring Polarity
POWER
Brown & Orange
485 A
Blue
485 B
Blue-White
GND
Brown-White & Orange-White
NOT USED
Green & Green-White

NEO & L Series Controller Combinations

1st Combination

NEO

2nd Combination

NEO + NEO

3rd Combination

NEO + NEO + L Series

4th Combination

NEO + L Series

5th Combination

NEO + L Series + L Series

6th Combination

L Series

7th Combination

L Series + L Series

8th Combination

L Series + L Series + L Series

PLEASE NOTE:

When installing NEO in combination with L Series controllers, NEO must be assigned as C1.

When assigning NEO as C1 and there are L Series controllers already installed, you MUST first reassign the L Series controllers to C2 or C3 before proceeding.

Easy and intuitive step-by-step commissioning.

When you power on NEO for the first time you’ll be prompted with our guided step-by-step setup process, making commissioning as simple as a few touches. Our intuitive User Interface has been designed to take you from power on to ready-to-go in minutes.

Watch the demo step-by-step commissioning videos below:

Advance

STEP 1

Controller Assignment​
Screen Shot 2020-11-23 at 07.25.46

STEP 2

Zone & Sensor Configuration

Screen Shot 2020-11-23 at 07.24.00

STEP 3

Fan Configuration

Screen Shot 2020-11-23 at 11.47.54

STEP 4

WiFi & Account Login

STEP 5

Installer Setup

Classic

STEP 1

Controller Assignment​
Screen Shot 2020-11-23 at 07.25.46

STEP 2

Zone & Sensor Configuration

Screen Shot 2020-11-23 at 07.24.00

STEP 3

Fan Configuration

Screen Shot 2020-11-23 at 11.47.54

STEP 4

WiFi & Account Login

STEP 5

Installer Setup

TO RE-COMMISSION

If you have opted to ‘SKIP & USE DEFAULTS’ or at any stage you would like to re-commission the system, please perform the following restart procedure:

  1. Remove the controller from the wall bracket.
  2. Locate the red RESET button at the rear of the controller.
  3. Use a pen or screwdriver to press and hold the red RESET until the Special Restart menu appears. The hard wire hatch on the back of the controller can be used as a tool to press the RESET button.
  4. You will be presented with the ‘Special Options’ screen where you will have the option to select ‘Factory Reset’, ‘System Commission’ or ‘Demo Mode’.
  5. Simply select ‘System Commission‘ and touch ‘START
    to continue.

Be the first point of contact for your customers

Designed with our Dealers in mind, NEO allows you to display your company details on a dedicated screen on the Master Controller, ensuring you continue to have a relationship with your customers long after you’ve installed the system.

ENTERING YOUR INSTALLER CODE

In order for your information to be displayed on the NEO controller, please enter your 4-digit installer code provided by ActronAir in step 5 of commissioning every time a NEO is installed.
PLEASE NOTE
If a code has NOT been entered and confirmed or you opt to ‘SKIP & USE DEFAULTS’, ActronAir details will be displayed by default.
If you have skipped STEP 5 by mistake, you can always access the commissioning screens as per the ‘Special Restart’ instructions below and re-enter your code:
  1. Remove the controller from the wall bracket.
  2. Locate the red RESET button at the rear of the controller.
  3. Use a pen or screwdriver to press and hold the red RESET until the Special Restart menu appears. The hard wire hatch on the back of the controller can be used as a tool to press the RESET button.
  4. You will be presented with the ‘Special Options’ screen where you will have the option to select ‘Factory Reset’, ‘System Commission’ or ‘Demo Mode’.
  5. Simply select ‘System Commission‘ and touch ‘START’ to continue.
  6. Select STEP 5, enter your unique installer code and confirm.

MISPLACED OR FORGOT YOUR CODE?

If you ever misplace or forget your code, simply visit:
and search by your company name to retrieve your code.

HAVEN'T GOT A CODE?

If you haven’t got a code or your details change, please call Customer Care on:

and provide your details.

All the information you need, at your fingertips.

This feature is intended for Service Technician’s/Installers use only. The dashboard feature enables you to quickly and easily diagnose any faults as well as view the overall health of the system conveniently from the wall controller. The interactive interface has been designed to be clean and easy to use and is highly visual with multiple touchpoints throughout.

Watch the demo video below for a quick overview:
*Demo video showcases the Classic Unit

Classic Series 2 Application Guide

Scenario Sensor Used Zone Type Zone Barrel Zone Control
1.

Basic On/Off
Fully Open/Close
On or Off (manual)
2.

Basic On/Off
Fully Open/Close
On or Off (manual)
3.

Avg. Temp Reading

Basic On/Off
Fully Open/Close
On or Off (manual)
4.

Avg. Temp Reading

Basic On/Off
Fully Open/Close
On or Off (manual)

Advance Application Guide

Scenario Sensor Used Zone Type Zone Barrel Zone Control
1.

Comfort VAV
Modulating
Temperature Controller
2.

Comfort VAV
Modulating
Temperature Controller
3.

Avg. Temp Reading

Comfort VAV
Modulating
Temperature Controller
4.

Avg. Temp Reading

Comfort VAV
Modulating
Temperature Controller
5.

Comfort VAV
Modulating
Temperature Controller
6.

Avg. Temp Reading

Comfort VAV
Modulating
Temperature Controller
7.

Avg. Temp Reading

Comfort VAV
Modulating
Temperature Controller
8.

Sensor shared for multiple zones

Basic On/Off
Fully Open/Close
On or Off (manual)
9.
Basic On/Off
Fully Open/Close
On or Off (manual)
NEO Main Controller
Compatible with ActronAir Models
Advance Series, AIRES, Classic Series 2, Variable Capacity Commercial
Screen
7" Touchscreen, 1024x600, IPS - Wide viewing angle, enhanced backlight
Wi-Fi compatibility
802.11 b/g/n 2.4 GHz
Temperature Sensor
Yes
Humidity Sensor
Yes
Proximity/Light Sensor
Yes
Dimension (mm)
118mm x 212mm x 17mm (HxWxD)
NEO Connect Mobile App
Compatible with ActronAir Models
NTW-1000 - NTB-1000
Platform
IOS and Android
OS Requirements
iOS 11 or later - Android Version 9 Pie or later
Connection Requirements
Wi-Fi or Mobile Data with internet access

In the instance where a system has already been commissioned and operating, you can connect and pair the Neo Zone or Neo Sense onto a Neo Touch Controller without having to re-commission the system. Firstly, please confirm all software versions are up to date and as follows.

To initiate the pairing of a NEO Zone Device, simply remove the battery cover and press and hold the PAIR button for 3 seconds.

The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.

To then pair the NEO Zone Device, please go to your NEO Master Wall Controller and select Main Menu > System Settings > Wireless Device > Device Pairing.

Now follow “Guided Commissioning” video step 2.

Action Function LED Indication
Press and hold for >3 seconds
Pair wireless communication with Master Controller
Fast flashing green: Searching for NEO (10 secs)
Slow Flashing green: NEO located and not paired
Green ON: Pairing successful (will extinguish after 2 mins)

Single press during pairing process

Cancel pairing process

LED OFF

Zone Installation & Commissioning

LOCATION

  • ENSURE that the zone controller distance from
    wall controller (C1 assigned) is within the recommended RF range of 30m
  • Do not install the zone controller on external walls, directly below the supply air grille or near other additional heat load sources, as these locations may alter sensor readings.
  • Do not install the zone controller near magnetic, metallic objects or install near power cables as these may effect the RF performance.
  • Avoid looping excess cable.
  • Ensure there is an ample space (100mm) around the zone
    controller to ensure proper air temperature reading and
    adequate access for service.
  • It is required to use the provided wall anchors and screws to
    secure the device on the wall.
  • If a zone controller is required to be replaced, remember to
    unpair the existing controller and pair the new one to the
    master controller.
  • Plug the power cable to its designated zone damper
    terminal or zone module terminal (using a 3-way cable
    joiner).
  • DO NOT use battery and zone power cable at the same time.
  • Make sure that the zone controller is installed in an upright
    position.

MOUNTING BRACKET

NEO Zone is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the controller onto the mounting plate and the controller will be secured in place by magnets.

WALL FIXTURES

When installing the mounting plate on the wall, please ensure the following:

  • Mounting plate is facing the correct way.
    i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes
  • Anchors/fixtures are flush with the wall surface so that mounting plate is flat
  • Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)

RJ45 (HARD WIRED)

Option 1: Via damper motor

Option 2: Via InZone

BATTERY (WIRELESS)

AAA Battery Supply

  • 3 x AAA batteries required
  • Please do not use hard wired and battery power at the same time
  • Please use the batteries supplied with the product
  • Please use good quality batteries when it comes time for replacement

Option 1

NEO Zone only

Option 2

NEO Zone & NEO Sense
(Temperature averaging)

To initiate the pairing of a NEO Zone Device, simply remove the battery cover and press and hold the PAIR button for 3 seconds.

The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.

To then pair the NEO Zone Device, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.

Action Function LED Indication
Press and hold for >3 seconds
Pair wireless communication with Master Controller
Fast flashing green: Searching for NEO (10 secs)
Slow Flashing green: NEO located and not paired
Green ON: Pairing successful (will extinguish after 2 mins)

Single press during pairing process

Cancel pairing process

LED OFF

To adjust the Set Temperature, simply touch the UP or DOWN arrows.

The Set Temperature will increase or decrease in 0.5º increments for precise temperature control.

To change the operating mode of your system, simply touch the Main Menu (•••) button twice to enter the Mode Menu.

Use the UP or DOWN arrows to cycle through the operating modes. Touch the SET (O) button to enable the Operating Mode.

Please note that once selected, the modes may take a moment to change over as per normal compressor operation.

To change the Fan Speed of your system, simply touch the Main Menu (•••) button 3 times to enter the Fan Menu.

Use the UP or DOWN arrows to cycle through the Fan Speeds. Touch the SET (O) button to enable the Fan Speed.

Please note that once selected, the speed may take a moment to change over as per normal operation.

To activate a Zone Timer, simply touch the Main Menu (•••) button once to enter the Timer Menu.

Use the UP or DOWN arrows to increase or decrease the time (15 min increments) in which the zone will turn ON or OFF. Touch the SET (O) button to enable the Timer.

A countdown will be displayed in the bottom right hand corner of the Main Screen and your zone will now turn ON or OFF after the set time.

If your zone is currently off, setting a Zone On timer will turn the zone on after the set period. If the zone is currently on, setting a Zone Off timer will turn the zone off after the set period.

Editing of Zone names must be performed via the Master Controller.

To edit a Zone name, from the Home screen of your Master Controller:

  • Touch the Menu icon
  • Select System Settings
  • Select Zones
  • Select Zone Detection & Naming
  • Locate the Zone you’d like to edit and select EDIT NAME
  • Use the keyboard to input the Zone name and touch Enter to save
  • Your Zone Controller should now be displaying the new Zone name

To change the colour of the NEO Zone interface, simply touch the Main Menu (•••) button until you reach the Fan Speed Menu.

Touch and hold the Main Menu (•••) button for approximately 10 seconds until the display inverts.


NOTE: The display may refresh (flash) a few times whilst in the process of changing colour.

NEO Zone
Compatible with ActronAir Models
Advance systems with a connected NEO Main Controller
Screen
2.7" LED
Power Supply
3 x AAA Batteries (2 year battery life)

* Average battery use is based on individual control usage, location and battery quality
Temperature Sensor
Yes
Humidity Sensor
Yes
Proximity/Light Sensor
Yes
Dimension (mm)
93mm x 90mm x 19mm (HxWxD)

Sense Installation & Commissioning

MOUNTING BRACKET

NEO Sense is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the sensor onto the mounting plate and the sensor will be secured in place by magnets.

WALL FIXTURES

When installing the mounting plate on the wall, please ensure the following:

  • Mounting plate is facing the correct way.
    i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes
  • Anchors/fixtures are flush with the wall surface so that mounting plate is flat
  • Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)

RJ45 (HARD WIRED)

Option 1: Via damper motor

Option 2: Via InZone

BATTERY (WIRELESS)

AAA Battery Supply

  • 3 x AAA batteries required
  • Please do not use hard wired and battery power at the same time
  • Please use the batteries supplied with the product
  • Please use good quality batteries when it comes time for replacement

To initiate the pairing of a NEO Sense, simply remove the battery cover and press and hold the PAIR button for 3 seconds.

The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.

To then pair the NEO Sense, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.

Action Function LED Indication
Press and hold for >3 seconds
Pair wireless communication with Master Controller
Fast flashing green: Searching for NEO (10 secs)
Slow Flashing green: NEO located and not paired
Green ON: Pairing successful (will extinguish after 2 mins)

Single press during pairing process

Cancel pairing process

LED OFF

Control your temperature directly from your smartphone.

For added convenience and control, NEO Sense features Near Field Communication (NFC) to enhance your user experience by quickly and easily allowing you to control the temperature of your zone via your smartphone.

 

How to use NFC with NEO Sense
  1. Download NEO Connect app and create an account (Only applicable to new registrations).
  2. Enable NFC on your smart device via your settings.
  3. With the screen unlocked, place your device over the NEO Sense.
    (Some phone models may require you to hold the phones NFC reader towards the top of the NEO Sense)
  4. The NEO Connect app will launch and load the individual zone screen that the sensor has been assigned to.
  5. Use the temperature dial to adjust your zone temperature or the power button to turn the zone On/Off.
NEO Sense
Compatible with
ActronAir Models compatible with NEO and connected NEO Main Controller
Power Supply
3 x AAA Batteries (5 year battery life)

* Average battery use is based on individual control usage, location and battery quality
Temperature Sensor
Yes
Dimension (mm)
80mm x 83mm x 19mm (HxWxD)

Come home to comfort with the NEO Connect mobile app.

Included as standard with the NEO control system, NEO Connect allows you to control your system from your mobile or tablet from anywhere in the world.

IMPORTANT INFORMATION

This appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure that they can use the appliance safely. Young children should be supervised to ensure that they do not play with the appliance.

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