Master Installation & Commissioning
Easy Installation
Mounting the NEO controller on the wall has never been easier.
NEO is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply tilt the top of the controller onto the mounting hooks and lower the bottom to be secured in place by magnets.
NEO Wiring Options
The NEO wall controller features 2 options for wiring, the simple and easy RJ45 option or the hard wired option.
For ease of installation and reliability it is recommended that NEO be installed via RJ45, however both options can be seen below:
RJ45
Power Supply – 12VDC (Yellow Cat5E spec cables with RJ45 connectors & cable boots)
HARD WIRED
Power Supply – 12VDC (Yellow Cat5E spec cables)
| Wiring Polarity | |
|---|---|
|
POWER |
Brown & Orange |
|
485 A |
Blue |
|
485 B |
Blue-White |
|
GND |
Brown-White & Orange-White |
|
NOT USED |
Green & Green-White |
NEO & L Series Controller Combinations
1st Combination
NEO
2nd Combination
NEO + NEO
3rd Combination
NEO + NEO + L Series
4th Combination
NEO + L Series
5th Combination
NEO + L Series + L Series
6th Combination
L Series
7th Combination
L Series + L Series
8th Combination
L Series + L Series + L Series
PLEASE NOTE:
When assigning NEO as C1 and there are L Series controllers already installed, you MUST first reassign the L Series controllers to C2 or C3 before proceeding.
Easy and intuitive step-by-step commissioning.
When you power on NEO for the first time you’ll be prompted with our guided step-by-step setup process, making commissioning as simple as a few touches. Our intuitive User Interface has been designed to take you from power on to ready-to-go in minutes.
Watch the demo step-by-step commissioning videos below:
Advance
STEP 1
STEP 2
Zone & Sensor Configuration
STEP 3
Fan Configuration
STEP 4
WiFi & Account Login
STEP 5
Installer Setup
Classic
STEP 1
STEP 2
Zone & Sensor Configuration
STEP 3
Fan Configuration
STEP 4
WiFi & Account Login
STEP 5
Installer Setup
TO RE-COMMISSION
If you have opted to ‘SKIP & USE DEFAULTS’ or at any stage you would like to re-commission the system, please perform the following restart procedure:
- Remove the controller from the wall bracket.
- Locate the red RESET button at the rear of the controller.
- Use a pen or screwdriver to press and hold the red RESET until the Special Restart menu appears. The hard wire hatch on the back of the controller can be used as a tool to press the RESET button.
- You will be presented with the ‘Special Options’ screen where you will have the option to select ‘Factory Reset’, ‘System Commission’ or ‘Demo Mode’.
- Simply select ‘System Commission‘ and touch ‘START’
to continue.
Be the first point of contact for your customers
ENTERING YOUR INSTALLER CODE
If you have skipped STEP 5 by mistake, you can always access the commissioning screens as per the ‘Special Restart’ instructions below and re-enter your code:
- Remove the controller from the wall bracket.
- Locate the red RESET button at the rear of the controller.
- Use a pen or screwdriver to press and hold the red RESET until the Special Restart menu appears. The hard wire hatch on the back of the controller can be used as a tool to press the RESET button.
- You will be presented with the ‘Special Options’ screen where you will have the option to select ‘Factory Reset’, ‘System Commission’ or ‘Demo Mode’.
- Simply select ‘System Commission‘ and touch ‘START’ to continue.
- Select STEP 5, enter your unique installer code and confirm.
MISPLACED OR FORGOT YOUR CODE?
HAVEN'T GOT A CODE?
and provide your details.
All the information you need, at your fingertips.
This feature is intended for Service Technician’s/Installers use only. The dashboard feature enables you to quickly and easily diagnose any faults as well as view the overall health of the system conveniently from the wall controller. The interactive interface has been designed to be clean and easy to use and is highly visual with multiple touchpoints throughout.
Watch the demo video below for a quick overview:
*Demo video showcases the Classic Unit
Classic Series 2 Application Guide
| Scenario | Sensor Used | Zone Type | Zone Barrel | Zone Control |
|---|---|---|---|---|
|
1. |
|
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
|
2. |
|
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
|
3. |
Avg. Temp Reading |
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
|
4. |
Avg. Temp Reading |
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
Advance Application Guide
| Scenario | Sensor Used | Zone Type | Zone Barrel | Zone Control |
|---|---|---|---|---|
|
1. |
|
Comfort VAV |
Modulating |
Temperature Controller |
|
2. |
|
Comfort VAV |
Modulating |
Temperature Controller |
|
3. |
Avg. Temp Reading |
Comfort VAV |
Modulating |
Temperature Controller |
|
4. |
Avg. Temp Reading |
Comfort VAV |
Modulating |
Temperature Controller |
|
5. |
|
Comfort VAV |
Modulating |
Temperature Controller |
|
6. |
Avg. Temp Reading |
Comfort VAV |
Modulating |
Temperature Controller |
|
7. |
Avg. Temp Reading |
Comfort VAV |
Modulating |
Temperature Controller |
|
8. |
Sensor shared for multiple zones |
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
|
9. |
Basic On/Off |
Fully Open/Close |
On or Off (manual) |
| NEO Main Controller | ||||
|---|---|---|---|---|
|
Compatible with ActronAir Models |
Advance Series, AIRES, Classic Series 2, Variable Capacity Commercial |
|||
|
Screen |
7" Touchscreen, 1024x600, IPS - Wide viewing angle, enhanced backlight |
|||
|
Wi-Fi compatibility |
802.11 b/g/n 2.4 GHz |
|||
|
Temperature Sensor |
Yes |
|||
|
Humidity Sensor |
Yes |
|||
|
Proximity/Light Sensor |
Yes |
|||
|
Dimension (mm) |
118mm x 212mm x 17mm (HxWxD) |
|||
| NEO Connect Mobile App | ||||
|---|---|---|---|---|
|
Compatible with ActronAir Models |
NTW-1000 - NTB-1000 |
|||
|
Platform |
IOS and Android |
|||
|
OS Requirements |
iOS 11 or later - Android Version 9 Pie or later |
|||
|
Connection Requirements |
Wi-Fi or Mobile Data with internet access |
|||
In the instance where a system has already been commissioned and operating, you can connect and pair the Neo Zone or Neo Sense onto a Neo Touch Controller without having to re-commission the system. Firstly, please confirm all software versions are up to date and as follows.
To initiate the pairing of a NEO Zone Device, simply remove the battery cover and press and hold the PAIR button for 3 seconds.
The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.
To then pair the NEO Zone Device, please go to your NEO Master Wall Controller and select Main Menu > System Settings > Wireless Device > Device Pairing.
Now follow “Guided Commissioning” video step 2.
| Action | Function | LED Indication |
|---|---|---|
|
Press and hold for >3 seconds |
Pair wireless communication with Master Controller |
Fast flashing green: Searching for NEO (10 secs) Slow Flashing green: NEO located and not paired Green ON: Pairing successful (will extinguish after 2 mins) |
|
Single press during pairing process |
Cancel pairing process |
LED OFF |
Zone Installation & Commissioning
LOCATION
- ENSURE that the zone controller distance from
wall controller (C1 assigned) is within the recommended RF range of 30m - Do not install the zone controller on external walls, directly below the supply air grille or near other additional heat load sources, as these locations may alter sensor readings.
- Do not install the zone controller near magnetic, metallic objects or install near power cables as these may effect the RF performance.
- Avoid looping excess cable.
- Ensure there is an ample space (100mm) around the zone
controller to ensure proper air temperature reading and
adequate access for service. - It is required to use the provided wall anchors and screws to
secure the device on the wall. - If a zone controller is required to be replaced, remember to
unpair the existing controller and pair the new one to the
master controller. - Plug the power cable to its designated zone damper
terminal or zone module terminal (using a 3-way cable
joiner). - DO NOT use battery and zone power cable at the same time.
- Make sure that the zone controller is installed in an upright
position.
MOUNTING BRACKET
NEO Zone is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the controller onto the mounting plate and the controller will be secured in place by magnets.
WALL FIXTURES
When installing the mounting plate on the wall, please ensure the following:
- Mounting plate is facing the correct way.
i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes - Anchors/fixtures are flush with the wall surface so that mounting plate is flat
- Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)
RJ45 (HARD WIRED)
Option 1: Via damper motor
Option 2: Via InZone
BATTERY (WIRELESS)
AAA Battery Supply
- 3 x AAA batteries required
- Please do not use hard wired and battery power at the same time
- Please use the batteries supplied with the product
- Please use good quality batteries when it comes time for replacement
Option 1
NEO Zone only
Option 2
NEO Zone & NEO Sense
(Temperature averaging)
To initiate the pairing of a NEO Zone Device, simply remove the battery cover and press and hold the PAIR button for 3 seconds.
The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.
To then pair the NEO Zone Device, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.
| Action | Function | LED Indication |
|---|---|---|
|
Press and hold for >3 seconds |
Pair wireless communication with Master Controller |
Fast flashing green: Searching for NEO (10 secs) Slow Flashing green: NEO located and not paired Green ON: Pairing successful (will extinguish after 2 mins) |
|
Single press during pairing process |
Cancel pairing process |
LED OFF |
To adjust the Set Temperature, simply touch the UP or DOWN arrows.
The Set Temperature will increase or decrease in 0.5º increments for precise temperature control.
To change the operating mode of your system, simply touch the Main Menu (•••) button twice to enter the Mode Menu.
Use the UP or DOWN arrows to cycle through the operating modes. Touch the SET (O) button to enable the Operating Mode.
Please note that once selected, the modes may take a moment to change over as per normal compressor operation.
Use the UP or DOWN arrows to cycle through the Fan Speeds. Touch the SET (O) button to enable the Fan Speed.
Please note that once selected, the speed may take a moment to change over as per normal operation.
To activate a Zone Timer, simply touch the Main Menu (•••) button once to enter the Timer Menu.
Use the UP or DOWN arrows to increase or decrease the time (15 min increments) in which the zone will turn ON or OFF. Touch the SET (O) button to enable the Timer.
A countdown will be displayed in the bottom right hand corner of the Main Screen and your zone will now turn ON or OFF after the set time.
If your zone is currently off, setting a Zone On timer will turn the zone on after the set period. If the zone is currently on, setting a Zone Off timer will turn the zone off after the set period.
Editing of Zone names must be performed via the Master Controller.
To edit a Zone name, from the Home screen of your Master Controller:
- Touch the Menu icon
- Select System Settings
- Select Zones
- Select Zone Detection & Naming
- Locate the Zone you’d like to edit and select EDIT NAME
- Use the keyboard to input the Zone name and touch Enter to save
- Your Zone Controller should now be displaying the new Zone name
To change the colour of the NEO Zone interface, simply touch the Main Menu (•••) button until you reach the Fan Speed Menu.
Touch and hold the Main Menu (•••) button for approximately 10 seconds until the display inverts.
NOTE: The display may refresh (flash) a few times whilst in the process of changing colour.
| NEO Zone | ||||
|---|---|---|---|---|
|
Compatible with ActronAir Models |
Advance systems with a connected NEO Main Controller |
|||
|
Screen |
2.7" LED |
|||
|
Power Supply |
3 x AAA Batteries (2 year battery life)
* Average battery use is based on individual control usage, location and battery quality |
|||
|
Temperature Sensor |
Yes |
|||
|
Humidity Sensor |
Yes |
|||
|
Proximity/Light Sensor |
Yes |
|||
|
Dimension (mm) |
93mm x 90mm x 19mm (HxWxD) |
|||
Sense Installation & Commissioning
MOUNTING BRACKET
NEO Sense is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the sensor onto the mounting plate and the sensor will be secured in place by magnets.
WALL FIXTURES
When installing the mounting plate on the wall, please ensure the following:
- Mounting plate is facing the correct way.
i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes - Anchors/fixtures are flush with the wall surface so that mounting plate is flat
- Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)
RJ45 (HARD WIRED)
Option 1: Via damper motor
Option 2: Via InZone
BATTERY (WIRELESS)
AAA Battery Supply
- 3 x AAA batteries required
- Please do not use hard wired and battery power at the same time
- Please use the batteries supplied with the product
- Please use good quality batteries when it comes time for replacement
To initiate the pairing of a NEO Sense, simply remove the battery cover and press and hold the PAIR button for 3 seconds.
The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.
To then pair the NEO Sense, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.
| Action | Function | LED Indication |
|---|---|---|
|
Press and hold for >3 seconds |
Pair wireless communication with Master Controller |
Fast flashing green: Searching for NEO (10 secs) Slow Flashing green: NEO located and not paired Green ON: Pairing successful (will extinguish after 2 mins) |
|
Single press during pairing process |
Cancel pairing process |
LED OFF |
Control your temperature directly from your smartphone.
For added convenience and control, NEO Sense features Near Field Communication (NFC) to enhance your user experience by quickly and easily allowing you to control the temperature of your zone via your smartphone.
How to use NFC with NEO Sense
- Download NEO Connect app and create an account (Only applicable to new registrations).
- Enable NFC on your smart device via your settings.
- With the screen unlocked, place your device over the NEO Sense.
(Some phone models may require you to hold the phones NFC reader towards the top of the NEO Sense) - The NEO Connect app will launch and load the individual zone screen that the sensor has been assigned to.
- Use the temperature dial to adjust your zone temperature or the power button to turn the zone On/Off.
| NEO Sense | ||||
|---|---|---|---|---|
|
Compatible with |
ActronAir Models compatible with NEO and connected NEO Main Controller |
|||
|
Power Supply |
3 x AAA Batteries (5 year battery life)
* Average battery use is based on individual control usage, location and battery quality |
|||
|
Temperature Sensor |
Yes |
|||
|
Dimension (mm) |
80mm x 83mm x 19mm (HxWxD) |
|||
Come home to comfort with the NEO Connect mobile app.
Included as standard with the NEO control system, NEO Connect allows you to control your system from your mobile or tablet from anywhere in the world.
IMPORTANT INFORMATION
This appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure that they can use the appliance safely. Young children should be supervised to ensure that they do not play with the appliance.