Master User Guide
From the Main Menu you’ll have access to:
Timer
Allows you to set a timer to enable your system to turn ON/OFF after a specified duration.
Schedule
This set-and-forget function allows you to schedule your system to operate at specific times and conditions with the ability to repeat across certain days of the week.
Account Settings
Allows you to connect with your NEO Connect account.
System Settings
Allows you to adjust system settings such as Date & Time, Display, Locks and
Zones and Connected Zone Devices.
Dashboards
Access to this menu requires PIN access and is intended for Service Technician’s use only. Should there be an issue with your system, the Dashboard feature enables a technician to quickly diagnose any faults within your system.
Service & Technical
Access to this menu also requires PIN access as the settings within this menu affect the operation of your system. Parameters have been assigned at the time of installation to ensure that your system operates according to your specific requirements.
System Information
Provides you with useful information about your system such as the Model, Serial Number, Firmware version and installer contact information.
WIFI CONNECTION
To connect your NEO to WiFi
- Touch the Menu Icon
- Select WiFi & Account Settings
- Select Connect on the desired available network.
- Use the keyboard to input the WiFi password and touch name and touch Enter to save.
Tip: Press the Eye Icon
to view your entered password - Your NEO will then attempt to connect the selected WiFi network with confirmation shown following successful connection.
- Closing the successful connection screen will direct you to the Account set up menu.
- Your connected network will now display the option to disconnect.
Tip: Press the ‘I’ Icon
to view more detailed information about your connected WiFi and network details.
If network is not shown, select Rescan.
WiFi strength is indicated to the left of the netwrok name. Connected WiFi strength is also indicated in the top left corner of the NEO screen
.
ACCOUNT LOGIN
If you do not have a NEO Connect account, download the NEO Connect App and follow the instructions on screen. Once set up for the first time, an email confirmation will be sent to your nominated email address for verification. Failure to verify will result in inability to establish connection to your NEO.
Connection to your NEO Connect is required for access to the NEO Connect application, Smart assistant connectivity, as well as unlocking the ability for Over The Air (OTA) updates to the NEO wall controller and connected ActronAir ducted system.
To enter you account details into your NEO:
- Touch the Menu Icon
- Select WiFi & Account Settings
- Select Account
- Enter the following information:
- Device Name (optional): Select Edit
and use the keyboard to enter desired name for the NEO (optional). Press Enter to save. - Email address: Select Editand use the keyboard to enter your email address that was used to set up your NEO connect account. Press Enter to save.
- Password: Select Editand use the keyboard to enter your password that was used to set up your NEO connect account. Press Enter to save.
- Select Sign In.
- Your NEO will then attempt to connect the entered NEO Connect account and the cloud with confirmation shown following successful connection.
- Your connected account will now display the option to sign out.
Cloud connection status is indicated in top left corner of the NEO screen via the cloud icon
. Solid white indicates connection. A grey and crossed out cloud symbol
indicates non connection.
If you have forgotten your password, select the ‘Forgot Password’ option within the NEO Connect app.
‘Set Temperature’ or ‘Setpoint Temperature’ refers to temperature that you have set and would like your system to heat or cool to in order to achieve your desired comfort level.
To adjust your set temperature.
Simply place your finger on the toggle of the dial and slide left or right to increase or decrease the temperature.
The NEO controller allows you to select between four comfort modes – Heat, Cool, Auto and Fan mode. Each mode is colour coded for easy identification and is visible through elements such as the set temperature dial, zone menu, power button and LED Wall Glow.
To select your mode
- From the main screen, simply touch the ‘Mode’ text situated to the left of the temperature dial.
- A list of modes will appear (as pictured).
- Simply scroll or touch to select your desired mode.
With up to four options to choose from – Low, Medium, High and Auto*, selecting your Fan Speed has never been easier. Simply select the option to suit your comfort requirements.
To select your fan speed
- From the main screen, simply touch the ‘Fan Speed’ text situated to the right of the temperature dial.
- Your Fan Speed options will appear (as pictured).
- Simply scroll or touch to select your desired Fan Speed.
* Advance systems only.
BASIC ZONING (ON/OFF)
Upon installation and commissioning of your system, zones should have been named according to where they are situated in your home/business, e.g. Master Bedroom, Living Room, Office. However, by default zones are labelled with a zone number, e.g. Zone 1, Zone 2, Zone 3, etc.
Zones can be renamed via the ‘System Settings’ > ‘Zone Settings’ menu.
To toggle a zone ON/OFF
- From the main screen, touch ‘Zones’ to access the Zone Menu.
- Simply touch a zone to turn it ON/OFF.
A zone that is on will be colour-coded according to the mode that the system is operating in and display the text ‘ON’. A zone that is off will be greyed out and display the text ‘OFF’ (as pictured).
Classic Series 2
INDIVIDUAL TEMPERATURE CONTROL
For Advance systems, when a Zone Device (Zone Control or Zone Sensor) is assigned to a zone, Individual Temperature Control will be available through the Zone Menu.
For Zones that do not have an assigned Zone Device, Individual Temperature Control will not be available.
If tapping in the middle section of the Zone name, you will be taken to the selected Zone’s Zone page.
Advance
We understand that air conditioning isn’t just a one size fits all solution and that for some applications you may need a few advanced options to suit your requirements. For this reason, we’ve provided a few additional mode ‘Options.’
Away Mode
During unoccupied periods, Away Mode allows you to keep your system running to maintain an acceptable room temperature. This allows you to get to your normal set temperature faster when you return, for better comfort and energy efficiency.
Quiet Mode
The system will limit operation to reduce outdoor unit sound.
Continuous Fan
The indoor fan will continuously run regardless if set temperature is achieved. This is generally preferred when using the cooling mode to ensure maximum air circulation.
Turbo Mode
Turbo Mode will get you comfortable fast, allowing your system to run over-capacity for a short period to reach your desired temperature as quickly as possible.
To toggle Options ON/OFF
- From the main screen, simply touch the ‘Options’ button situated in the bottom right of the screen. The Options menu will appear.
- Touch the mode buttons to toggle ON/OFF (Away Mode pictured).
This set and forget function is ideal for those who live busy lives. Instead of having to remember to turn your system on or off, you can simply set the timer once and then get on with your day, or better yet get a good night’s sleep.
To set your System Timer
- From the main screen, touch ‘Menu’ and select ‘Timer.
- Touch the countdown time to display the scroll picker.
- Scroll to your desired ‘Hour’ and ‘Minute’ duration.
- Touch ‘START’. Your timer will now start counting down and your system will turn ON or OFF once the duration has elapsed.
PLEASE NOTE: The System Timer can also be accessed and controlled via the NEO Connect app for systems that have a cloud connection.
Schedules allow you to turn your system ON/OFF at specific times and days of the week, specify how you would like your system to operate to suit your comfort needs and even set up multiple schedules per day over a 7 day period.
To create a schedule
- From the main screen, touch ‘Menu’ and select ‘Schedules.
- From the initial schedule screen, touch the ‘Add Schedule’ button to continue.
- Assign a name to your Schedule. E.g. Morning Schedule. Touch ‘Next’ to continue.
- Touch the abbreviated letters to select the days of the week that you would like assign the Schedule to. Touch ‘Next’ to continue.
- Use the scroll picker to select the time of the day that you would like your Schedule to operate. Touch ‘Next’ to continue.
- Use the scroll picker to select your comfort settings. Touch ‘Next’ to continue.
- Select the zones that you wish to enable during the Schedule. Touch ‘Done’ to finish.
- You will be redirected to the Schedule Overview Screen where you will be able to manage all of your Schedules.
At ActronAir we understand that user manuals are usually an item that gets thrown in the bottom drawer and is something that isn’t top of mind in our daily lives…Until it is. Who do you call for product enquiries, maintenance and service when you need it? And where do you find all the necessary information you need?
We’ve included all the information you require about your system into your wall controller for added convenience. No need to venture down the side of your house or trying to read a sticker in your dark roof space, information such as the model, serial number (Advance systems only) and more importantly who installed your system,* can all be viewed via the System Information screen.
To access your system information
- From the main screen, touch ‘Menu’ to access the main menu.
- Touch the ‘System Information’ menu item.
*Information should have been entered by your installer at the time of installation. For more details, please contact ActronAir on 1300 522 722.
All the information you need, at your fingertips.
As part of our continuous improvement values and our quest for a more sustainable future, we’ve included NFC to direct you to online resources such as this website in a bid to reduce our paper footprint.
NEO also uses NFC to enhance your user experience by quickly and easily providing you all the necessary information you need at the tap of your phone.
What is NFC?
Near Field Communication (NFC) is a technology that allows you to transfer information between devices by simply just touching them together. It’s a standard feature found on most smart devices, making it more convenient to connect and transfer data wirelessly.
The maximum reading distance for NEO is about one centimetre, which helps prevent unauthorised communications.
How to use NFC.
To access this user guide:
- Enable NFC on your smart device via your settings.
- While on the Home screen of the controller, place your device above the power button.
- Your device will open an internet browser displaying this webpage.
Having trouble connecting?
If you cannot connect your device, try the following.
- Unlock the screen of the device if it is locked.
- Move the device slowly above the power button.
- If the device is in a case, remove the case.
- If you’re using an iOS device, download an NFC app
Zone User Guide
LOCATION
- ENSURE that the zone controller distance from
wall controller (C1 assigned) is within the recommended RF range of 30m - Do not install the zone controller on external walls, directly below the supply air grille or near other additional heat load sources, as these locations may alter sensor readings.
- Do not install the zone controller near magnetic, metallic objects or install near power cables as these may effect the RF performance.
- Avoid looping excess cable.
- Ensure there is an ample space (100mm) around the zone
controller to ensure proper air temperature reading and
adequate access for service. - It is required to use the provided wall anchors and screws to
secure the device on the wall. - If a zone controller is required to be replaced, remember to
unpair the existing controller and pair the new one to the
master controller. - Plug the power cable to its designated zone damper
terminal or zone module terminal (using a 3-way cable
joiner). - DO NOT use battery and zone power cable at the same time.
- Make sure that the zone controller is installed in an upright
position.
MOUNTING BRACKET
NEO Zone is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the controller onto the mounting plate and the controller will be secured in place by magnets.
WALL FIXTURES
When installing the mounting plate on the wall, please ensure the following:
- Mounting plate is facing the correct way.
i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes - Anchors/fixtures are flush with the wall surface so that mounting plate is flat
- Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)
RJ45 (HARD WIRED)
Option 1: Via damper motor
Option 2: Via InZone
BATTERY (WIRELESS)
AAA Battery Supply
- 3 x AAA batteries required
- Please do not use hard wired and battery power at the same time
- Please use the batteries supplied with the product
- Please use good quality batteries when it comes time for replacement
Option 1
NEO Zone only
Option 2
NEO Zone & NEO Sense
(Temperature averaging)
To initiate the pairing of a NEO Zone Device, simply remove the battery cover and press and hold the PAIR button for 3 seconds.
The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.
To then pair the NEO Zone Device, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.
| Action | Function | LED Indication |
|---|---|---|
|
Press and hold for >3 seconds |
Pair wireless communication with Master Controller |
Fast flashing green: Searching for NEO (10 secs) Slow Flashing green: NEO located and not paired Green ON: Pairing successful (will extinguish after 2 mins) |
|
Single press during pairing process |
Cancel pairing process |
LED OFF |
To adjust the Set Temperature, simply touch the UP or DOWN arrows.
The Set Temperature will increase or decrease in 0.5º increments for precise temperature control.
To change the operating mode of your system, simply touch the Main Menu (•••) button twice to enter the Mode Menu.
Use the UP or DOWN arrows to cycle through the operating modes. Touch the SET (O) button to enable the Operating Mode.
Please note that once selected, the modes may take a moment to change over as per normal compressor operation.
Use the UP or DOWN arrows to cycle through the Fan Speeds. Touch the SET (O) button to enable the Fan Speed.
Please note that once selected, the speed may take a moment to change over as per normal operation.
To activate a Zone Timer, simply touch the Main Menu (•••) button once to enter the Timer Menu.
Use the UP or DOWN arrows to increase or decrease the time (15 min increments) in which the zone will turn ON or OFF. Touch the SET (O) button to enable the Timer.
A countdown will be displayed in the bottom right hand corner of the Main Screen and your zone will now turn ON or OFF after the set time.
If your zone is currently off, setting a Zone On timer will turn the zone on after the set period. If the zone is currently on, setting a Zone Off timer will turn the zone off after the set period.
Editing of Zone names must be performed via the Master Controller.
To edit a Zone name, from the Home screen of your Master Controller:
- Touch the Menu icon
- Select System Settings
- Select Zones
- Select Zone Detection & Naming
- Locate the Zone you’d like to edit and select EDIT NAME
- Use the keyboard to input the Zone name and touch Enter to save
- Your Zone Controller should now be displaying the new Zone name
To change the colour of the NEO Zone interface, simply touch the Main Menu (•••) button until you reach the Fan Speed Menu.
Touch and hold the Main Menu (•••) button for approximately 10 seconds until the display inverts.
NOTE: The display may refresh (flash) a few times whilst in the process of changing colour.
Sense User Guide
MOUNTING BRACKET
NEO Sense is supplied with a metal mounting bracket for sturdy installation on any wall. After the bracket is mounted, simply position the sensor onto the mounting plate and the sensor will be secured in place by magnets.
WALL FIXTURES
When installing the mounting plate on the wall, please ensure the following:
- Mounting plate is facing the correct way.
i.e. the front of the mounting plate will contain markings and beveled recesses at the screw holes - Anchors/fixtures are flush with the wall surface so that mounting plate is flat
- Screws sit countersunk in the recess of the mounting bracket and do not protrude out of the plate face (as per the illustration)
RJ45 (HARD WIRED)
Option 1: Via damper motor
Option 2: Via InZone
BATTERY (WIRELESS)
AAA Battery Supply
- 3 x AAA batteries required
- Please do not use hard wired and battery power at the same time
- Please use the batteries supplied with the product
- Please use good quality batteries when it comes time for replacement
To initiate the pairing of a NEO Sense, simply remove the battery cover and press and hold the PAIR button for 3 seconds.
The green LED will fast flash to indicate it is searching for a NEO Master Wall Controller and change to a slow flash to indicate a NEO Master Wall Controller has been located but not paired.
To then pair the NEO Sense, please go to your NEO Master Wall Controller and follow the on-screen commissioning process.
| Action | Function | LED Indication |
|---|---|---|
|
Press and hold for >3 seconds |
Pair wireless communication with Master Controller |
Fast flashing green: Searching for NEO (10 secs) Slow Flashing green: NEO located and not paired Green ON: Pairing successful (will extinguish after 2 mins) |
|
Single press during pairing process |
Cancel pairing process |
LED OFF |
Control your temperature directly from your smartphone.
For added convenience and control, NEO Sense features Near Field Communication (NFC) to enhance your user experience by quickly and easily allowing you to control the temperature of your zone via your smartphone.
How to use NFC with NEO Sense
- Download NEO Connect app and create an account (Only applicable to new registrations).
- Enable NFC on your smart device via your settings.
- With the screen unlocked, place your device over the NEO Sense.
(Some phone models may require you to hold the phones NFC reader towards the top of the NEO Sense) - The NEO Connect app will launch and load the individual zone screen that the sensor has been assigned to.
- Use the temperature dial to adjust your zone temperature or the power button to turn the zone On/Off.
Come home to comfort with the NEO Connect mobile app.
Included as standard with the NEO control system, NEO Connect allows you to control your system from your mobile or tablet from anywhere in the world.
IMPORTANT INFORMATION
This appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure that they can use the appliance safely. Young children should be supervised to ensure that they do not play with the appliance.